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Safety for our Renderers

Whether you're rendering in any environment you find yourself, be it in the day or night, loosen up- we got you when it comes to safeness.

RENDERER'S SAFETY

Relaxed, anywhere you are

Privacy

Your personal details like phone number, mail and others details is what we keep private on our platform. So when you text, your number is hidden.

Renderer Tracking

We track and record every single request from begining to the end that occurs on our platform be it in the day or night.

Safety features

We have made our safety tools on our platform to be easily accesible when you request for a service.

Learn more about safety

Emergency button

Emergency assistance is an in-app feature where you can silently reach to emergency response group which discloses your location and details immediately.

Rendering limit

We made it compulsory for our renderers to have a shift to get sufficient rest and get their body & mind refreshed before accepting requests.

Share my request

You can set up and notify your loved ones by sharing your request details which display the name and location of the requester so they will be aware.

Request Scan

If we notice a request have gone the opposite direction and the renderer is at fixed position for more than the stipulated time of a request. We'll reach out to both the requester and renderer to know if they're safe.

Two-way rating

This gives us the result of the requester's attitude and if the requester continously recieves low rating, we may be forced to ban the requester from using Questunit to protect our community.

24/7 Support

We are committed to make you comfortable that's why our expert support team is available 24/7. You can always reach out to them in our app.

Get help

RENDERER'S TIPS

Headpoints to stay safer
  • Before rendering
  • During rendering
  • After rendering
before

  • Check location

    • Before accepting a request, please double-check the location of where you're about heading to and if it's an unsafe zone, skip the request. If you're unsure about the location, please simply use the share button which is app-in-built to notify your family member or a friend. You can as well manually share the service needed by the requester, name of the requester and if possible the picture too.

  • Picture and Pin verification

    • Ensure the face of the reqester matches what is on their profile and ask who they're here for. Once the picture matches the face of the requester, verify the pin on their device with yours before proceeding.

  • Trust your instinct

    • Intuition goes before you, showing you the way so always trust your guts instinct but if there should be any doubt in your mind concerning the requester or the location of the requester, politely let the requester know and cancel the request immediately without having a second thought.

    During

  • Assistance

    • If you need assistance with what you don't know how to handle or don't have at the moment, please ask your requester.

  • Respect and kindness

    • Always treat your requester with respect and kindness. Incase if any incident occurs; like an accident or health crisis- tap the safety icon and reach out to emergency contact on the app.

  • Conflict handling

    • People like to say conflict is between good and evil but the real conflict is between truth and lies so when conflict between you and your renderer arises, be mindful of your body languages, do your best to remain calm and keep your voice low then importantly avoid physcial and verbal confrontations.

  • Keep in-touch

    • Sharing your exact location or alerting your family member or a friend of your whereabout is important as well at very request. Keep intouch with them till you have left the premises totally.

    After

  • Star Rating

    • Remember to rate your requester with sincerity to help us filter our community for good. Continous low ratings will only push us to temporarily ban the requester from the app for some weeks and when temporarily banned twice, that will result in making our team to permanently ban such requester.

  • Feedback

    • We take feedbacks seriously so right after the rating, your feedback which is below star rating tends to help us expand our imagination of your experience as this will help us improve where it is needed.

  • Forgotten item(s)

    • You can still reach out to your requster via our in-app Chat if you forgot anything but once 24hours elaspes, their in-app chat(s) gets cleared from the message page automatically. If you're not invited to the requester's premises, please don't go back as you may be breaching their privacy which is an offense and against our community guidelines. You can always reach out to our support team via email support@questunit.com or visit our support page.

    APP

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    SUPPORT

    Get the help you need
    stay safe

    If there's an emergency in progress, please endeavour to contact local emeregency services or law enforcement authorities for immediate assistance editable and built into the app. For other issues, we're always available 24/7 to help you out.

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